1. Home
  2. Docs
  3. X-plore
  4. Donations
  5. Restore purchase

Restore purchase

You may get to situation when you donated (purchased in-app items), but X-plore doesn’t know about this and asks for donation again.
This happens occasionally on devices with multiple Google accounts, and Google Play store doesn’t handle this situation well.

Fast fix
  1. Open system Apps settings
  2. Find Google Play Store
  3. Under its Storage settings click the Clear data button and confirm
  4. Restart device and run X-plore
It still didn’t help?

Try this:

  1. Uninstall X-plore (backup settings first if you wish)
  2. Open Google Play Store, then select your Google account at menu expanded from left side
  3. Install X-plore from Google Play Store
  4. Restart device and retry