ProfiMail is a powerful email client for mobile devices.
It allows you to read your mail on the go, and send text with
attachments directly from your device.
Send photos, recorded sound or simply text messages
to friends, from anywhere.

About FAQ Online Manual

ProfiMail for Symbian S60 2nd edition
is now freeware.


ProfiMail for Windows Mobile
is now freeware.

Frequently Asked Questions

I have problems with SMTP server settings, I can't send messages.

Answer: SMTP settings is used for sending messages. It is not so closely bound to your email account as POP3 or IMAP server - you may use various SMTP servers for sending your emails.

You can configure SMTP server in account settings. Associated options are SMTP authentication, SMTP username and password. Typical cases how SMTP server is used:

  • Using operator's (mobile Internet provider's) SMTP server. For example, when you have Internet access from your mobile operator, the operator tells you name of their SMTP server, that you use. Authentication is checked automatically by operator, so SMTP authentication in ProfiMail's settings is unchecked.
  • Using SMTP server of your email provider. For example, when you have company email address, your company also should have SMTP server. Or if you have free email account on some Internet portal, the portal may (but also may not) offer SMTP server for sending messages. In this case, usually SMTP authentication must be checked, because the server must authenticate you as valid user of their service.
    When using SMTP authentication in ProfiMail, the SMTP server needs to get authentication username and password. In most cases these are the same as username/password of incoming mail server, so you can leave them blank in ProfiMail, and those settings of incoming mail server will be used for authentication.
  • Using different SMTP server, not associated with your Internet provider or email provider. In such case, you must specify server name, enable SMTP authentication, and enter correct SMTP username and password used for authentication.

When you configure SMTP server incorrectly, the server returns error code and message, which is displayed by ProfiMail after unsuccessful message sending. Possible errors include:

  • 550 Relaying denied - SMTP server didn't authenticate you properly. You probably use mobile Internet operator's SMTP server, while your current connection is not using operator's connection
  • 553, 554 - usually same as above
  • 535 Authentication failed - your SMTP authentication data are incorrect
  • other - usually wrong server name, or authentication details, or server problem

Note: actual text after error code may be different, it is sent by SMTP server and is for better problem description when read by user.

I get Certificate error when installing ProfiMail on Symbian phone.

Answer: If you own Nokia E-series mobile phone (E60, E61, E70, ...), you should do following in order to allow phone to install ProfiMail:

  • Open Application Manager on your phone
  • Choose Options, then Settings
  • Switch Software installation to *All* (not Certified only)

This will allow you to install ProfiMail as well as other non-certified applications.

Where are ProfiMail data files stored?

Answer: For various reasons, users may want to know where ProfiMail keeps its data files (account settings, downloaded mail). For example, user may want to completely remove traces of ProfiMail after uninstall, or delete data in case of some corruption
Locations are as follows:

Symbian 3rd/5th edition: !:\System\Data\ProfiMail, where ! is either C (internal memory) or E (memory card).
Android: /sdcard/ProfiMail (in case that data are kept in memory card), or in same location where ProfiMail is located (in case that data are stored in Device memory), in which case this location can't be accessed (protected by OS), and is removed with application uninstall.
Windows Mobile: \Program Files\ProfiMail, or \Storage Card\Program Files\ProfiMail. In same location, ProfiMail application may be also installed.

How can I enable logging of network traffic in ProfiMail?

Answer: It is in detail described here.

Problem: untrusted certificates can't be permanently accepted on some Symbian phone models.

Some untrusted SSL certificates give a warning during connection:
"Website has sent an untrusted certificate. Accept anyway?"
If selected "Accept this time only", everything works fine.
If selected "Accept permanently" it gives a second popup "Future connections to xxx will be made without certificate warning. Continue?".
Then connection will fail with "Failed to connect." message

This is a problem of Symbian operating system, and ProfiMail can't do much about it.
There's one solution to this, to download the certificate from server in DER format to the phone and open the certificate to save it to the certificate store.
Then go to Tools -> Settings -> Security and select certificate management. You can then view and make further changes to the certificate.
To convert the certificate using openssl, do:

openssl x509 -in cert.pem -out cert.cer -outform DER
More detailed instructions are available here.